FAQs

How do I place an order?

Select the item you want to purchase. Choose a quantity and click the Purchase button. The item will appear in your cart. Click the cart button at the top right corner of the page and click the Checkout button. From there, you will be asked to enter your shipping, billing and payment information.  An order confirmation will be sent to your email address within 24 hours.

 

What forms of payments are accepted?
We accept PayPal, Visa, MasterCard, American Express and Discover Network.

 

What shipping and processing options are available? 

We offer two types of shipping: standard and 2-day shipping

 Destination

Charges

Arrival

Standard Shipping- 48 States

Varies*

5-7 business days

2-Day Shipping - 48 States

Add $17.50

2 business days

*The standard shipping varies depending on the exact destination. It ranges from $4.95 to $21.00.

 

Can I make changes or cancel my order?

To make changes or cancel your order, please send an email to info@filipinoamericanliving.com with the subject of 'Change/Cancel Order'. Include the order number, name, address, phone number and the total order amount. Unfortunately, we cannot change or cancel orders that  already shipped.

 

What is the return policy? 

If you are dissatisfied for any reason,  you may return your purchase for a refund of the merchandise value within 30 days of purchase.  An original receipt is required for all returns. Returns will be refunded in the original form of payment. Refunds will process after we received the returned merchandise. We cannot accept items damaged through wear and tear and final-sale items(identified by a price that ends in $.99).  Prior purchases are not eligible for a price adjustment. 

How do I return a merchandise?

For detailed procedures for returning items through the mail, please contact our Customer Service at info@filipinoamericanliving.com with the subject of 'Return'. Include the order number, name and address, phone number and the items you are returning.  We will send you return label via email. 

For questions not covered, please email info@filipinoamericanliving.com or simply fill out the Contact Us form.